This policy explains how Plug uses information for browsing, accounts, favourites, carts, customisations, and WhatsApp checkout.
Plug may collect information you enter or save on the site, including your first name, last name, email address, mobile number, shipping address, product choices, custom text, selected dates, cart items, favourites, and checkout details.
Plug accounts use Firebase Authentication and Cloud Firestore. If you create an account or sign in with email and password, Plug may store your profile details, shipping address, email verification status, and account identifiers so you can access the same profile across devices.
Firebase may send account emails such as email verification and password reset messages to the email address linked to your Plug account. These messages help confirm account ownership and let you reset your password when needed.
Plug uses browser storage on your device and, when you are signed in, may sync carts and favourites with Firestore. Product customisation drafts and vape age confirmation may also be stored in your browser. Clearing browser data or signing out may affect locally saved choices.
Some product pages let you choose image files for custom products. Plug does not use Firebase Storage for these uploads. Selected images are kept on your device for checkout preparation, and the checkout message may include the filenames and a note asking you to attach the images in WhatsApp.
Checkout happens through WhatsApp. When you checkout, Plug may share your selected products, quantities, prices, options, customisation text, uploaded image filenames, and relevant delivery or collection details with the seller so they can confirm availability, payment, delivery, or collection.
Plug uses Firebase security rules, account authentication, email verification checks, and browser-side validation to help protect account and order information. No website can guarantee perfect security, so users should keep their password private and avoid sharing sensitive information unnecessarily.
Plug links to or uses services such as Firebase, WhatsApp, Instagram, TikTok, email, phone links, maps, and seller social pages. Those services may process information under their own privacy policies and terms.
You can update your account profile from the account page, remove items from your cart or favourites, clear browser storage, or contact Plug to ask about account information connected to your email address.
For privacy questions, contact Plug through the email, phone, WhatsApp, Instagram, or TikTok links provided on the site.